Privacy Policy

Introduction

This privacy policy is designed to inform you about how your 'Personally Identifiable Information' (PII) is being used online. PII, as defined by US privacy law and information security, includes information that can identify, contact, or locate a single person, or identify an individual in context. Please read this policy carefully to understand how we collect, use, protect, or handle your PII in accordance with our website.

Information Collection

What personal information do we collect?

When ordering or registering on our site, you may be asked to enter your name, email address, phone number, job title, company name, country, or other details to enhance your experience.

When do we collect information?

We collect information from you when you fill out a form, use Live Chat, or enter information on our site.

Information Usage

How do we use your information?

We may use the information we collect from you in the following ways:

• To personalize your experience and deliver the type of content and product offerings that interest you.
• To improve our website to better serve you.
• To administer a contest, promotion, survey, or other site feature.
• To ask for ratings and reviews of services or products.
• To follow up after correspondence (live chat, email, or phone inquiries).

Contact Information for Queries

For questions or concerns about how Adlib processes and handles personal information, please contact Adlib’s Data Protection Officer at AdlibDPO@adlibsoftware.com.

Information Protection

How do we protect your information?

• We only provide articles and information and never ask for credit card numbers.
• We use regular Malware Scanning.
• Your personal information is contained behind secured networks and is accessible only by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
• All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
• We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Cookies Usage

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
• We may also use trusted third-party services that track this information on our behalf.

Managing Cookies:

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We are not responsible for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

We use Google AdWords, Facebook, Twitter, and LinkedIn remarketing tags on our website. Google's advertising requirements can be found in Google's Advertising Principles.

Opting Out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or using the Google Analytics Opt-Out Browser add-on.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires commercial websites and online services to post a privacy policy. According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page or, at a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
• You will be notified of any Privacy Policy changes on our Privacy Policy Page.
• You can change your personal information by emailing us, calling us, chatting with us, or sending us a support ticket.

Do we allow third-party behavioral tracking?

We do not allow third-party behavioral tracking.

Children’s Online Privacy Protection Act (COPPA)

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

In compliance with Fair Information Practices, we will take the following responsive actions should a data breach occur:

• We will notify you via email within 7 business days.
• We will notify users via in-site notification within 7 business days.

CAN-SPAM Act

The CAN-SPAM Act sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and send information and updates pertaining to orders.
• Send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

Unsubscribing:

If you wish to unsubscribe from receiving future emails, you can email us at communications@adlibsoftware.com or follow the instructions at the bottom of each email. We will promptly remove you from ALL correspondence.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident, note that we process your information to pursue our legitimate business interests. Your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you submit your information on the site, we will maintain your information for our records unless and until you ask us to delete it.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Adlib Software
8 - 407 Iroquois Shoe Road
Oakville, Ontario L6H 1M3
Canada
communications@adlibsoftware.com

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